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 How
do I add items to my shopping cart?
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You can add items to your shopping cart by either
using our search engine to find the item(s) that you wish to purchase
or by browsing through our categories and/or our website. Once you
find an item(s) you'd like to buy, simply hit the 
button closest to the item(s) you are interested in to add the selected
item(s) to your shopping cart. At this point, you can change the quantity
of items you'd like to order, delete an item, empty the shopping cart,
continue shopping, or check out. |
How
can I delete an unwanted item from my shopping cart?
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You can delete an unwanted item from your shopping
cart by clicking the "Delete Item" icon
located within the shopping cart at the far right of each row. If
you want to delete all items from your cart, you need to press the
"Empty Shopping Cart" button located under
"Cart Tools." |
Is
the ordering process secure?
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YES! Our website uses the latest 128-bit encryption
technology to protect your personal information. Our ordering process
is totally secure from beginning to end. |
Is
my order subject to sales tax?
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Only orders that are shipped to addresses in Illinois, Florida, North Carolina, Texas (State tax. Local taxes not collected.), Georgia, South Dakota and Idaho are subject to state sales tax. Sales tax is charged
on the products purchased and also on the shipping and handling amount. |
Why
will Environmental Fees be charged?
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How
much do you charge for shipping and handling?
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You could
easily see an estimate of how much your shipping charges would be
by adding an item to the shopping cart and entering your shipping
zip code.
Click here to view our
shipping and handling information page. |
What
payment methods do you accept?
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After
I have placed my order, can I check the status on it?
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YES. Our site features live online order
tracking. If you've ordered from Infotel Distributors
by phone and did not receive an internet password from your agent,
please call 1-888-528-4504. |
What
is your return policy?
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 Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Infotel Distributors will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date. Click
here for details. |
How
can I change the email address on my account?
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Unfortunately, as the email address is your account
identifier, you can't change that. You'll need to create a new account
with the new information. |
How
do I get my tracking number?
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Once your order has been shipped, you will receive
an email to the address you have provided us within 24 hours with
the tracking information. If you need more information on your order,
please call us at 1-888-528-4504 or contact
us by email for assistance. Please be advised that for security
reasons, we can only email tracking information to the email address
on file with your order.
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How
do I receive technical support on my purchase?
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Infotel Distributors does not provide
end-user technical support on any of the items that we sell. For warranty
replacement of defective CPU chips, please call 937-368-3069. For
warranty service on Systemax computers, call Systemax at 1.800.262.6622.
For all other products, contact the product manufacturer, using the
contact information either printed on your invoice or included in
the package. Please note that when calling to exchange a defective
item, verification of defect by the manufacturer is required.
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