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NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT! |
All returned packages will be thoroughly inspected in accordance with
our published INSPECTION CRITERIA, and a determination will be made
if eligibility requirements are met for credit, replacement, exchange
or repair. Please be sure to follow these guidelines to avoid any
delay or denial of processing your return. Returns processing may take up to
5
business days from the time your return is received. |
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Returning a DEFECTIVE ITEM |
Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date.
Infotel Distributors shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product,
exchange or we may repair the item and return it to you. |
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Manufacturer Restrictions |
Some manufacturers have implemented returns restrictions
that prevent Infotel Distributors from being able to accept returns or offer
exchanges, replacements or credits on their products. Products from
manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson
and others are not returnable to Infotel Distributors FOR ANY REASON. All support
as well as exchanges or replacements for DEFECTIVE merchandise, including
within the first 30 days of ownership, must be handled directly with
the product manufacturer. Infotel Distributors cannot accept any returns nor
offer replacement, exchanges or credit for ANY product missing the
UPC code. Only the product manufacturer can replace any DEFECTIVE
item missing the UPC sticker. |
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Non-Defective Returns |
Returns of NON-DEFECTIVE
items that are returnable by Infotel Distributors to product manufacturers may,
at Infotel Distributors’s sole discretion, be accepted for return. NON-DEFECTIVE
RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will
be for store credit or refund at Infotel Distributors’s sole discretion within
30 days of original invoice date. |
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Software
And Consumables |
| SOFTWARE AND CONSUMABLES (TONER CARTRIDGES, INK
CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE. |
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Rebates |
Products offering mail-in-rebates are non-returnable to Infotel Distributors once
the rebates have been filed for. Be sure that the product is working and that you intend to keep the product before filing
for rebates. Products missing UPC codes from the box are also NOT returnable and will be REJECTED or subject to a restocking
fee. If you have any questions please call us at Infotel Distributors BEFORE removing the UPC code from your product. |
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Step 1: Check
Your Return |
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ALL products being returned must be 100%
complete and must be packaged in ORIGINAL PACKAGING. All packing materials,
manuals, diskettes, CDs, digital media, blank warranty cards and other
accessories and documentation must be included in the original packag-ing,
as provided by the manufacturer. A return will not be processed, or
a restocking fee may be charged in the event ANY item(s) included
in the original shipment to you is not present in the returned package.
Items sent for return consideration will be immediately denied and
Infotel Distributors’s return policy will NOT BE HONORED in
the event that a return shipment is received by us improperly packaged,
altered or physically damaged. |
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ALL ITEMS WILL BE INSPECTED
AND TESTED UPON RECEIPT. Any discrepancies including, but
not limited to, the following list will result in the package being
returned to the customer and credit or replacement will NOT be issued.
The following criteria will be followed in rejecting returns and refusing
credit:
- Products which are improperly packaged
- Products returned to Infotel Distributors in non-qualified
shipping container
- Packages affixed with counterfeit label(s)
or affixed with labels exhibiting tampering
- Products with any standard certification labels
removed (UL listing, capacity, brand name, UPC code)
- Products or packages with barcode label removed
- Products with SERIAL NUMBER which does not
match SERIAL NUMBER on package or invoice (Infotel Distributors maintains
serial number tracking)
- DAMAGE: Cracked components or damage to any
circuit boards
- DAMAGE: Any dents, scratches, defacement or
abuse of base casting
- DAMAGE: Torn or punctured tape seals
- DAMAGE: Loose, damaged or removed screws/fasteners
- Product Categories: CPU’s, notebooks and other
items so labeled with a security seal will not be accepted for
return
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Step 2: Obtain a Return Authorization Number Online. |
Returns will not be accepted at our warehouse
without a valid Return Authorization (RA) number. RA numbers will
expire after 14 days. Any return we receive without an RA number will
be documented and returned to you. Click here to get an RA # |
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Step 3: Ship and Insure Your Return |
We STRONGLY recommend that you FULLY insure
the package you are returning. THIS IS FOR YOUR PROTECTION, in the
event the package is lost or damaged in transit. We suggest that you
use a “traceable carrier” that can provide you with “proof of delivery.”
Infotel Distributors shall not be responsible for items returned that are lost
or damaged in transit. Postage and handling charges, both to and from
our warehouse will be paid by you, the customer, and is non-refundable.
At our discretion Infotel Distributors may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions
about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification. |
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IMPORTANT NOTICE:
If Your Return does not qualify |
In the event that the product you are returning does NOT meet the requirements
described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination
to deny the return. The merchandise will then be returned to you. Please call us at Infotel Distributors to discuss alternative resolutions
for difficulties with products not qualifying for return or exchange. |
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DOWNLOAD
PDF RETURNS CHECKLIST AND SHIPPING ADDRESS LABEL |
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Click here to download Adobe Acrobat. |
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