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Shipping and Handling
How much do you charge for shipping and handling?
What shipping method does Infotel Distributors use?
Where does Infotel Distributors ship from?
When will I get my package?
Do I have to sign for my package?
Can I track my package?

How much do you charge for shipping and handling?
SHIPPING AND HANDLING RATES:
Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order.

You could easily see an estimate of how much your shipping charges would be by adding an item to the shopping cart and entering your shipping zip code.

What shipping method does Infotel Distributors use?
Infotel Distributors uses UPS as the primary carrier for most small items. Should you require faster service, UPS BLUE (2-3 business day service) or UPS RED (next business day service) are available at an extra cost. All large items (over 70lbs) are shipped via Truck.

Where does Infotel Distributors ship from?
Infotel Distributors ships from a state-of-the-art warehouse center in Naperville, Illinois. In addition, we have a network of suppliers worldwide which can drop ship special items to you directly.

When will I get my package?
PROCESSING TIME:
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment. Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from our main Naperville, Illinois warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

TRANSIT TIME:
UPS Ground: 3 - 8 Business Days
UPS BLUE: 2-3 Business Days
UPS RED: Next Business Day

TOTAL TIME FOR DELIVERY:
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

Do I have to sign for my package?
YES! For security reasons, all shipments require a signature at the receiving location.
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6910 State Route 36
Fletcher, OH 45326
YOUR PRIORITY CODE IS:  INFODWEB 
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