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 Download the Warranty Reimbursement Forms [19KB]
Download the Warranty Service Reimbursement Form [41KB]
This document outlines the requirements for the Infotel Warranty Reimbursement
Program. This program is available to authorized resellers who are qualified to
perform the warranty repair service on Infotel personal computers.
The Warranty Reimbursement Guidelines are included and form a part of the conditions
and agreement between Infotel and the reseller.
Authorized resellers who wish to participate must complete the following documents
to be considered for this program:
1. Primary and Secondary Contact Information
2. Authorized Service Provider Profile Worksheet.
3. Technician Contact Information (one required for each technician)
4. Certification Verification Form (one required for each technician)
Submit completed forms to:
Infotel Distributing
6990 State Route 36
Fletcher, OH 45326
Attn: Warranty Reimbursement
Rick Wilt, Director
Upon Infotel’s approval for participation in this program the reseller
will use the following form for reimbursement to their account:
5. Warranty Service Reimbursement Form
The scope of authorized warranty service is described in the Warranty Reimbursement
Guidelines and the Infotel Warranty documents available with the purchase of
your personal computers.
Warranty Reimbursement Guidelines
Reimbursement will be applied in the form of credit to the reseller’s
account each month after the claim is processed
· This service is offered to all resellers currently purchasing at least
$4,000 per month and who meet certification and credit requirements.
· Service reimbursement is for the life of the warranty.
· Service reimbursement will only be granted to claims that accompany
a valid RA number that includes an advance replacement part for the PC. The
RA must be set up within the first year after invoice date of PC. This serves
as confirmation that it was necessary for the reseller to actually replace something
in the unit.
· Resellers are eligible for reimbursement of $40.00 per incident –
not to exceed 1% of their total sales dollars. (Example: Reseller buys $8,000
in the month of October, but files 3 claims for reimbursement at $40.00 per
machine. Reseller is not eligible for the total of all 3 claims of $120.00 due
to sales volume. They are eligible for $80.00 of reimbursement, which equals
their 1% of their total sales).
· If there is more than 1 PC on the initial order, and each of them
require an RA for advance replacement, the reseller can complete 1 claim form
for the RA as long as the advance replacements are all set up under the same
RA number. The reseller will receive a reimbursement of $40.00 per PC as long
as it does not exceed the 1% of total sales for the previous month. If the order
requires more than 1 RA, the reseller will need to complete a separate claim
for each RA issued.
· Reimbursement will not be granted for situations that require the
reseller to make a call into tech support for assistance, but do not receive
an RA for an advance replacement. This is also the case of situations where
it is necessary for the reseller to go to the customer’s site to reseat
internal cards, or help with setup or installation.
· Service reimbursement is limited to PCs only. Peripherals and accessories
are not supported under this program as indicated in the Infotel warranty documents.
· All claims will be processed on or around the 15th day of each month.
Any claim received within the first 5 business days of the month will be processed
on the 15th. Claims received after the 5th business day of the month will not
be processed until the following month.
· Resellers participating in this program are not an authorized agent
of Infotel and are subject to the terms and conditions of guidelines and the
Infotel warranty documents.
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